4.2.2.4 Copying problems
Condition Suggested solutions
Copies are too light or too
dark.
Use Light and Dark arrows to darken or lighten the background of the copies.
Smears, lines, marks, or
spots appears on copies.
• If defects are on the original, press Light and Dark arrows to lighten the
background of your copies.
• If no defects are on the original, clean the scan unit.
Copy image is skewed. • Ensure that the original is face down on the scanner glass or face up in the
DADF.
• Check that the copy paper is loaded correctly.
Blank copies print out. Ensure that the original is face down on the scanner glass or face up in the
DADF.
Image rubs off the copy
easily.
• Replace the paper in the tray with paper from a new package.
• In high humidity areas, do not leave paper in the machine for extended
periods of time.
Frequent copy paper jams
occur.
• Fan the stack of paper, then turn it over in the tray. Replace the paper in the
tray with a fresh supply. Check/adjust the paper guides, if necessary.
• Ensure that the paper is the proper paper weight. 80 g/m 2 bond paper is
recommended.
• Check for copy paper or pieces of copy paper remaining in the machine
after a paper jam has been cleared.
Toner cartridge produces
fewer copies than expected
before running out of toner.
• Your originals may contain pictures, solids, or heavy lines. For example,
your originals may be forms, newsletters, books, or other documents that
use more toner.
• The machine may be turned on and off frequently.
• The scanner lid may be left open while copies are being made.
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