36  Operating Instructions EVO1S1 | SPO1S1
 Appendix
14  Appendix
14.1  Service
Repairs may be performed by authorized service personnel or by the responsible 
service representative.
Please contact Sartorius Service for all service needs, and in case of guarantee 
claims. 
Returning Devices
You can send defective devices or parts to Sartorius. 
Returned devices must be clean and in hygienically flawless condition and packed 
carefully.
Transport damage as well as measures forsubsequent cleaning and disinfection of the 
parts by Sartorius shall be charged to the sender.
Service Addresses 
Detailed information with service addresses for returning your device for repair can 
be found on our website (www.sartorius.com)