Sartorius FB - Error Codes; Troubleshooting for Additional Error Codes and Common Issues

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Display Cause Solution
err 30
Interface port for printer output Contact your local Sartorius
print fct. blocked is blocked Service Center
err 31
External device is not ready to Contact your local Sartorius
prt. fct. blocked receive, interface handshake timeout Service Center
(“XOff, CTS”)
ref.wt. too light Error in storing reference weight Weight too light or there
(with the counting or weighing-in- is no sample on the scale
percent application)
upd. not possible Reference sample updating See “Counting” in “Operating
not possible (with the counting the Scale” for reference
application) updating criteria
no num. value Input wrong Follow the instructions for the
xxxxx too low (for any application program), e.g., application programs
xxxxx too high alphabetic input not allowed
too many characters Input text too long Allowable text lengths, incl.
decimal point:
– S ID and L ID: 20 characters max.
– W ID: 14 characters max.
for weights
err 10
x = 1 : Key is stuck Contact your local Sartorius
x = 2 : Service Center
x = 3 : Key pressed when turning on Release key
x = 4 : the scale:
c, [ISOTEST]/[TEST],
w/[TOGGLE], v/[FUNCTION]
0, 3, 4, 9
2, 5, 6, p/[PRINT], t – right
1, 7, 8, a, t – left
All segments displayed continuously Either M was pressed when you
turned on the scale, or this key is stuck
err 340
Operating parameter (EEPROM) Contact your local Sartorius
is wrong Service Center
No WP
Weighing cell (platform) defective Contact your local Sartorius
Service Center
blocked Function blocked None
The special code b None of the keys has been pressed Press a key
remains displayed since the scale was turned on
The weight readout changes Unstable ambient conditions Set up the scale in another area
constantly
Too much vibration, or the scale Change Setup configurations
is exposed to a draft to adapt the scale
to the ambient conditions
A foreign object is caught between Remove the foreign object
the pan and the scale housing
The weight readout is obviously wrong The scale has not been Calibrate/adjust the scale
calibrated/adjusted
The scale was not tared before Tare before weighing
weighing
The scale is not level Level the scale
The dust cover is caught under the See “Replacing the Dust Cover” in
weighing pan the chapter “Care and Maintenance”
If any other errors occur, contact your local Sartorius Service Center!
Error Codes