18
9. Troubleshooting
Table 3: Symptoms and solutions
Symptom Possible cause Solution
Droplets left inside tip - Unsuitable tip - Use original Sartorius tips
Leakage
Pipetted volume too small
- Pre-rinsing of the tip unsuccessful - Pre-rinse the tip again
- Tip incorrectly attached - Attach tip firmly
- Unsuitable tip - Use original Sartorius tips
- Foreign particles between the tip and cone - Clean tip cone, attach new tip
- Tip cone holder incorrectly tightened - Tighten the tip cone holder
- Pipette damaged - Return to your Sartorius service center
for servicing
Pipette outside established
specifications
- Incorrect operation - Follow instructions
- Unsuitable tip - Use original Sartorius tips
- Adjustment altered - Readjust the pipette
Operating button jammed or moves
erratically
- Liquid has penetrated tip cone and dried - Clean and grease piston and seal
- Clean tip cone
- Safe-Cone Filter has been contaminated - Change filter
- Insufficient amount of grease on piston
and seal
- Grease as required
Tip ejector jammed or moves
erratically
- Tip ejector collar has been contaminated - Remove and clean ejector collar and tip
cone