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9. Troubleshooting
Table 3: Symptoms and solutions
Symptom Possible cause Solution
Droplets left inside tip  - Unsuitable tip  - Use original Sartorius tips
Leakage 
Pipetted volume too small
 - Pre-rinsing of the tip unsuccessful  - Pre-rinse the tip again
 - Tip incorrectly attached  - Attach tip firmly
 - Unsuitable tip  - Use original Sartorius tips
 - Foreign particles between the tip and cone  - Clean tip cone, attach new tip
 - Tip cone holder incorrectly tightened  - Tighten the tip cone holder
 - Pipette damaged  - Return to your Sartorius service center 
for servicing
Pipette outside established 
specifications
 - Incorrect operation  - Follow instructions
 - Unsuitable tip  - Use original Sartorius tips
 - Adjustment altered  - Readjust the pipette
Operating button jammed or moves 
erratically
 - Liquid has penetrated tip cone and dried  - Clean and grease piston and seal
 - Clean tip cone
 - Safe-Cone Filter has been contaminated  - Change filter
 - Insufficient amount of grease on piston 
and seal
 - Grease as required
Tip ejector jammed or moves 
erratically
 - Tip ejector collar has been contaminated  - Remove and clean ejector collar and tip 
cone