SATO M-84PRO - Page 39

Section 5. Troubleshooting Operation Manual
Page 5-2 SATO M-84PRO
SYMPTOM PROBABLE CAUSE SUGGESTED CORRECTIVE ACTION
Light Images Poor quality labels Use thermal transfer compatible stock ☺
Poor quality ribbons Use genuine SATO ribbons ☺
Low print head energy/darkness Adjust darkness control ☺
Low print head pressure Use correct head pressure position #
Ribbon not matched to label stock Select better suited carbon Ribbon ☺
Foreign material on head Clean head and platen ☺
Poor head alignment Align Print Head #
Excessive print speed Reduce print speed setting ☺
Smearing Poor quality labels Select better suited carbon Ribbon ☺
Poor quality ribbons Use genuine SATO ribbons ☺
Foreign material on head/platen Clean head and platen ☺
Foreign material on labels Use high quality label stock ☺
Excessive print head energy Adjust darkness control ☺
Excessive print speed Adjust print speed ☺
Excessive head pressure Use correct head pressure position #
No Ribbon
Movement
Incorrect ribbon core size Use genuine SATO ribbons ☺
Loose platen drive belt Adjust/replace belt #
No + 24 volt output Test power supply and replace if required #
Loose service screws on rewind pulley Tighten service screws #
Damaged electronics Replace circuit board #
No Label Move-
ment
Loose/broken platen drive belt Adjust/replace belt #
Incorrect label pitch sensor selected Select correct label sensor type (DSW2-2) ☺
No +24 volt output Replace fuse on main PCB #
Test power supply and replace if required #
Loose set screw on platen pulley/step-
per motor
Tighten set screws #
No Printed
Image
Print head not connected Verify print head connector fully seated at
head and PCB #
Ribbon upside down Use genuine SATO ribbons ☺
No + 24 volt output Test power supply and replace if required #