SATO M-84PRO - Error Signals

Operation Manual Section 5. Troubleshooting
SATO M-84PRO Page 5-3
ERROR SIGNALS
The LCD Display, Front Panel LED Indicators and Buzzer provide a visual/audio
indication of the type of error encountered.
SYMPTOM PROBABLE CAUSE SUGGESTED CORRECTIVE ACTION
No Printed Image Damaged print head Replace print head #
Damaged electronics Replace circuit board #
Back light but no
words on display or
no display.
Most common failure of printer is
DOA situation. The most likely
cause is the ribbon cable has fallen
out or not seated fully into connec-
tor.
Verify that the cable and connector are prop-
erly seated ☺
POWER LED not on AC power cable not connected Verify that the cable is connected to the printer
and the AC outlet ☺
Main Power Fuse defective Replace fuse #
Defective power supply Test power supply and replace if defective #
ERROR LED on Head not locked Close and latch head release ☺
LABEL LED on Label supply roll empty Replenish label supply ☺
Label stock not routed through
sensor
Reload labels ☺
Label sensor not positioned cor-
rectly
Adjust sensor position #
Label sensor blocked Clean label sensor ☺
Incorrect label sense threshold set-
ting
Adjust label sense threshold #
RIBBON LED on Ribbon supply roll empty Replenish ribbon supply ☺
Ribbon sensor out of alignment Realign ribbon sensor #
Ribbon sensor blocked Clean ribbon sensor #
No cardboard core on ribbon
rewind
Use cardboard core on ribbon rewind ☺
ON LINE LED not on LABEL, RIBBON, ERROR LED (s)
on
Clear error condition ☺
Illegal printer memory state Cycle POWER switch off and back on ☺
No Label Drive Timing Belt bad/loose Replace/tighten timing belts #
LED LCD
MESSAGE
AUDIBLE
BEEP
ERROR
CONDITION
POSSIBLE CAUSES
Error On Machine Error 1 Long Machine Error 1. Defective Board #
Error On EEPROM Error 1 Long EEPROM Read/
Write
1. EEPROM not installed correctly #
2. Overwriting EEPROM #
Error On Head Error 1 Long Head 1. Electrical head malfunction #