Section 5. Troubleshooting Operation Manual
SATO M-84PRO Page 5-1
SECTION 5.
TROUBLESHOOTING
INTRODUCTION
The design of the SATO CL-608e/612e printer is based upon proven technology
and reliable components. When a problem occurs, the solution can be easily
traced using the troubleshooting tables in this section. This table list symptoms,
probable causes, and suggested corrective actions.
Both print quality and general operational problems are listed in the trouble-
shooting table.
TROUBLESHOOTING TABLES
The troubleshooting table below includes the following general symptom
descriptions:
☺ The suggested actions may be carried out by the end-user.
# The suggested actions should only be carried out by experienced service
staff. Recall your reseller or service agent.
PRINT QUALITY PROBLEMS
• Image Voids • No Label Movement • LABEL LED on
• Ribbon Wrinkle • No printed Image • RIBBON LED on
• Light Images • Display Problem • ON LINE LED not on
• Smearing • POWER LED not on • No Label Drive
• No Ribbon Movement • ERROR LED on
SYMPTOM PROBABLE CAUSE SUGGESTED CORRECTIVE ACTION
Image Voids Poor quality labels Use thermal transfer compatible stock ☺
Poor quality ribbons Use genuine SATO ribbons ☺
Ribbon not matched to label stock Check with media suppliers ☺
Damaged electronics Replace circuit board #
Damaged Platen Replace Platen #
Ribbon Wrinkle Poor Head Alignment Adjust head balance #
Adjust ribbon roller #
Adjust head alignment #
Poor Ribbon Tension Adjust ribbon tension #
Worn Platen Replace platen #
Foreign material on head or platen Clean head and platen ☺
Foreign materials on labels Use high quality label stock ☺
Damaged print head Replace print head #
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