How to troubleshoot SATO M10e not producing output?
If your SATO Printer doesn't produce output when powered on, make sure the printer is powered up and online. Also, check that the ERROR light on the front panel is off, and that the LABEL and RIBBON lights are also off.
Why can't I print from my SATO Printer after startup?
If your SATO Printer starts up OK but you cannot print, there may be a problem with the interface between the print server and the printer, a problem with the network connection or cabling, or a queue setup problem, a print server setup problem, or other protocol-related problem.
What to do if SATO M10e Printer still isn’t printing after checks?
If the SATO Printer still isn’t printing after initial checks, try a Buffer Hex Dump to determine what (if anything) the printer is receiving from your computer.
What to do if my SATO Label Maker prints light images?
If your SATO Label Maker is producing light images, there are several potential causes: * The labels may be of poor quality; try using thermal transfer compatible stock. * The ribbons may be of poor quality; use genuine SATO ribbons. * The print head energy/darkness might be too low; adjust the darkness control. * The print head pressure might be insufficient; use the correct head pressure position. * The ribbon may not be matched to the label stock; select a better-suited carbon ribbon. * There may be foreign material on the print head; clean the head and platen. * The print head alignment may be off; align the print head. * The print speed may be too high; reduce the print speed setting.
What causes image voids on my SATO Label Maker?
Image voids on your labels can result from several issues: * Poor quality labels: Use thermal transfer compatible stock. * Poor quality ribbons: Use genuine SATO ribbons. * Ribbon not matched to label stock: Check with media suppliers. * Damaged electronics: Replace the circuit board. * Damaged platen: Replace the platen.
How to fix ribbon wrinkle on SATO Label Maker?
Ribbon wrinkling can occur due to several reasons: * Poor head alignment: Adjust the head balance. * Poor ribbon tension: Adjust the ribbon tension. * Worn platen: Replace the platen. * Foreign material on the head or platen: Clean the head and platen. * Foreign materials on labels: Use high-quality label stock. * Damaged print head: Replace the print head.
Why is the ERROR LED on my SATO Label Maker on?
If the ERROR LED is lit, ensure that the head is locked by closing and latching the head release.
What to do if SATO M10e Printer prints self-test but not documents?
If you cannot print documents with your SATO Printer, but the self-test page prints successfully, the first step is to check the network connection and cabling.
What to do if SATO Printer shows 'Device Fault' error on PC?
If you receive a 'Device Fault' error message on your PC when using the SATO Printer, ensure both ends of the cable are securely inserted into their respective connectors, the printer is online, and the cable is not defective.
What does it mean when my SATO M10e Printer beeps and shows an error after a job?
If the SATO Printer displays an error message on the LCD and only beeps after sending a job, there may be some inconsistencies with the Baud Rate, Parity, Data Bits, or Stop Bits in relation to your host computer.
General| Print Technology | Thermal Transfer / Direct Thermal |
|---|---|
| Print Resolution | 203 dpi (8 dots/mm) |
| Ribbon Type | Wax, Wax/Resin, Resin |
| Maximum Print Width | 4.09 inches (104 mm) |
| Connectivity | USB, Serial, Ethernet |
| Memory | 32 MB SDRAM |
| Operating System Compatibility | Windows, Linux |
| Supported Barcode Types | Code 39, Code 128, UPC-A, UPC-E, EAN-8, EAN-13, ITF-14, Codabar, MSI, PDF417, Data Matrix, QR Code |
| Supported Media Types | Roll |
| Media Thickness | 0.0025 to 0.008 inches (0.06 to 0.2 mm) |
| Ribbon Width | 1.57 to 4.33 inches (40 to 110 mm) |
| Dimensions | 12.6 inches |
| Power Requirements | AC 100-240V, 50/60 Hz |
| Operating Temperature | 41°F – 104°F (5°C – 40°C) |
| Storage Temperature | -4 to 140°F |
| Humidity | 25% – 85% RH, non-condensing (Operating) |
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