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SATO S84 ex - Service Manual

SATO S84 ex
124 pages
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Service Manual
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Table of Contents

Other manuals for SATO S84 ex

Questions and Answers

  • P
    Peter ColemanSep 23, 2025
    What does 'RFID tag error' mean on my SATO Label Maker?
    • K
      Kimberly ScottSep 23, 2025
      If your SATO Label Maker displays an 'RFID tag error', it means the device could not read/write to the RFID inlay. Discard the tag.
  • F
    fcooperAug 25, 2025
    What causes an 'Overheat Error' on a SATO Label Maker?
    • E
      Emily MaynardAug 25, 2025
      If your SATO Label Maker displays an 'Overheat Error', it means the product's temperature has exceeded its tolerance. Stop using the product and allow it to cool down.
  • T
    Tara ChristensenAug 25, 2025
    What causes a 'Buffer Overflow' error on a SATO Label Maker?
    • A
      Aimee BarnesAug 26, 2025
      A 'Buffer Overflow' error in your SATO Label Maker can occur if: * The received data's size exceeds the receive buffer's size; avoid sending excessive data. * The communication settings between the product and the host are incorrect; ensure correct settings.
  • L
    Laura AndersonAug 27, 2025
    How to resolve a 'Framing Error' on a SATO Label Maker?
    • J
      James FarleyAug 27, 2025
      A 'Framing Error' on your SATO Label Maker can occur if the RS-232C settings are incorrect. Adjust the interface settings correctly. Also, check and correctly connect the cable if the cable connection is incorrect.
  • E
    eoneillAug 27, 2025
    How to fix 'Wireless LAN error' on SATO Label Maker?
    • L
      Lucas HudsonAug 27, 2025
      A 'Wireless LAN Error' on your SATO Label Maker can occur if: * No wireless LAN unit is connected while in wireless LAN download mode; ensure the unit is connected. * The product failed to connect to the wireless LAN unit; change the wireless LAN unit.
  • W
    William Torres MDSep 15, 2025
    What does 'BCC check error' mean on my SATO Label Maker?
    • L
      lewiscynthiaSep 15, 2025
      A 'BCC Check Error' on your SATO Label Maker indicates that the BCC code of the data to be sent is incorrect. Check the data to be sent and the interface settings.
  • A
    alexis71Sep 12, 2025
    What does 'Overrun Error' mean on my SATO Label Maker?
    • P
      Patricia StoneSep 13, 2025
      An 'Overrun Error' on your SATO Label Maker may be caused by incorrect RS-232C settings. Adjust the interface settings correctly. Additionally, ensure the cable connection is correct.
  • C
    Cory ButlerSep 14, 2025
    Why am I getting a 'Memory write error' with my USB memory on SATO Label Maker?
    • C
      Crystal BassSep 14, 2025
      A 'Memory Write Error' on your SATO Label Maker when using USB memory can occur if: * The USB memory is disconnected while writing; connect the USB memory. * The copy area in the memory is insufficient; ensure sufficient copy area. * Writing to the memory fails; replace the memory. * The USB memory is not formatted; format the USB memory in the memory mode.
  • K
    Kimberly MccormickSep 5, 2025
    What to do if my SATO Label Maker displays a 'Cover Open error'?
    • D
      David AndersonSep 5, 2025
      If the SATO Label Maker shows a 'Cover Open Error', it means the cover is opened. Close the cover to continue.
  • V
    vsmithSep 2, 2025
    Why does my SATO Label Maker say 'Ribbon End'?
    • K
      Kelly LewisSep 3, 2025
      If your SATO Label Maker displays a 'Ribbon End' error, it could be due to: * The ribbon not being loaded; load a new ribbon. * The ribbon not being loaded correctly; ensure it is properly loaded. * The ribbon being torn; clean and adjust the ribbon path.

Summary

Introduction

About This Manual

Provides information on how to adjust and repair the S84-ex/S86-ex printer.

Safety Precautions

Safety instructions for operating and repairing the printer to protect users and equipment.

Parts Identification of the Printer

Identifies external and internal parts of the printer.

Operation and Configuration

Operating Modes

Explains various operating modes and their access methods for the printer.

History Data Save Mode

Allows saving printer operation logs and received data to an SD card or USB memory.

KB Download Mode

Allows downloading KB firmware from an SD card to the printer's Flash ROM.

Default Head Mode (Changing Head Density)

Allows changing head dot density after replacing the print head.

RFID Mode

Enables or disables the RFID module for RFID functions.

List of Initial Values

Lists settings that reset to initial values after changing print head density.

Normal Mode

Initial values for printer settings in Normal Mode.

User Mode

Initial values for printer settings in User Mode.

Interface Mode

Configures interface settings like LAN, WLAN, RS-232C, and USB.

Memory Mode

Configures memory settings like slot selection and format.

Advanced Mode

Configures advanced printer settings like printer type and print method.

Service Mode

Accesses service-related settings for printer configuration and maintenance.

RFID Mode

Configures RFID settings like frequency band and inventory check.

RFID User Mode

Configures specific RFID user mode parameters like life count and tag offset.

Hidden Setting Mode

Accesses hidden settings for advanced configuration.

Work Shift Setting Mode

Configures settings related to work shifts.

Troubleshooting

Troubleshooting Flowchart

Provides flowcharts to diagnose and resolve printer issues.

Power Problem

Troubleshoots issues related to power supply and connectivity.

Feed Problem

Troubleshoots issues related to media feeding and loading.

Print Problem

Troubleshoots issues related to printing not starting or blank media.

Checking and Performing Printer Adjustments

Functional Structure of Main (CONT) PCB

Explains the function of the main control board and its components.

Checking the Direct Current Power Voltage

Procedure to check DC power voltages using a multimeter.

Test Print Check

Performs test prints to check print head alignment and other settings.

Adjusting the Print Position

Adjusts pitch and offset for print position accuracy.

Checking the Ribbon End Function

Checks the functionality of the ribbon end sensor.

Checking the Head Open Error

Checks for and troubleshoots the head open error.

Checking the Top Cover Open Error

Checks for and troubleshoots the top cover open error.

Adjusting the Timing Belt Tension (Gearbox)

Adjusts timing belt tension for the gearbox mechanism.

Adjusting the Timing Belt Tension (Ribbon Motors, Optional Ribbon Saver Motor)

Adjusts timing belt tension for ribbon motors and saver motor.

Replacement

Removing the Housing Cover

Instructions for removing the front and rear housing covers of the printer.

Replacing the Print Head

Procedure for replacing the print head assembly.

Replacing the Platen Roller, Pressure Roller and Feed Roller

Instructions for replacing rollers (platen, pressure, feed).

Replacing the Media Sensor

Procedure for replacing the media sensor assembly.

Replacing the Main (CONT) PCB

Steps to replace the main control board (CONT) PCB.

Replacing the Operator Panel KB PCB

Procedure for replacing the operator panel keyboard PCB.

Replacing the Power Supply Unit

Steps to replace the printer's power supply unit.

Replacing the Fan Motor

Procedure for replacing the fan motor.

Replacing the Timing Belt

Details on replacing timing belts in different printer mechanisms.

Replacing the Ribbon Sensor

Procedure for replacing the ribbon sensor.

Replacing the Ribbon End Sensor

Steps to replace the ribbon end sensor.

Replacing the Head Open Sensor

Procedure for replacing the head open sensor.

Replacing the Media Sensor Assembly Open Sensor

Steps to replace the media sensor assembly open sensor.

Replacing the Top Cover Sensor

Procedure for replacing the top cover sensor.

Replacing the USB PCB

Steps to replace the USB PCB.

Replacing the Torque Limiter for Ribbon Spindle

Procedure for replacing the torque limiter for the ribbon spindle.

Replacing the Torque Limiter for Ribbon Roller

Steps to replace the torque limiter for the ribbon roller.

Replacing the Optional Ribbon Saver Motor Driver PCB

Procedure for replacing the ribbon saver motor driver PCB.

Replacing the Optional Ribbon Saver Sensor

Steps to replace the optional ribbon saver sensor.

Replacing the Timing Belt for the Optional Ribbon Saver

Procedure for replacing the timing belt for the optional ribbon saver.

Installation of Options

Installation of the Optional RFID Kit

Describes how to install the optional RFID kit for printing RFID tags.

Appendix

Conditions for Use with Support Structure;Applicator

Parameters for using the printer with an applicator.

Media Forward Feed Force

Specifies the maximum forward feed force for label supply.

Media Allowable Load

Defines the constant force for pulling media to the supply side.

Media Back Feed Load Tolerance

Specifies the constant force for pulling liner by the liner rewinder.

Download and Upload Mode

Details download and upload specifications for firmware and data.

Countermeasure on Firmware Download Failure

Procedure to recover from firmware download failures.

Memory Cards

Explains folder and file names for SD/USB memory card operations.

SATO S84 ex Specifications

General IconGeneral
Color-
Print technologyDirect thermal / Thermal transfer
Maximum resolution203 x 203 DPI
Minimum print length2500 mm
Maximum printing width104 mm
Flash memory48 MB
Internal memory64 MB
DisplayLCD
Product colorBlack
USB portYes
Wi-Fi standards802.11b, 802.11g, Wi-Fi 4 (802.11n)
USB 2.0 ports quantity1
Connectivity technologyWired & Wireless
AC input voltage100 - 240 V
AC input frequency50 - 60 Hz
Storage temperature (T-T)15 - 90 °C
Operating temperature (T-T)-5 - 40 °C
Storage relative humidity (H-H)-20 - 60 %
Operating relative humidity (H-H)15 - 85 %
Media thickness0.05 - 0.31 mm
Weight and Dimensions IconWeight and Dimensions
Depth408 mm
Width245 mm
Height300 mm
Weight13700 g

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