APPENDIX A
Receiver service procedure
If a SeaSTAR receiver unit fails to perform, contact Fugro Seastar AS, after following
the procedural checks. We wish to hear about frequently experienced problems and
your assistance will be appreciated. Copy the form on the next page, fill in the details
requested and faxing or mailing the form to Fugro Seastar AS for forwarding to
Product Marketing.
The most common problems are interfacing, and usually occur at installation time. If
you have an interfacing connection not covered in this manual we would like to assist
you and produce another technical bulletin that may assist other users in the future.
If a problem appears that you think may be caused by a system performance
problem, contact the Seastar Support (seastarservice@fugro.no) and inform of any
system aberrations that may have been experienced.
We are sensitive to our customers’ needs and we want to assure specified system
performance at all times. There could, however, be situations where conditions are
below par, such as fringe area operations, radio communication disturbance etc., and,
as a SeaSTAR receiver monitors the system performance continuously, these
conditions would be noted.
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