sharkclean.eu
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TROUBLESHOOTING
If any error lights are illuminated or flashing on your Shark® ION Robot, see the error code
chart below:
ERROR CODE PROBLEM SOLUTION
ALL LED LIGHTS are o POWER OFF
Power may be turned o or battery may need charging. Turn
power switch to On position. If no response, place Robot on dock
to charge.
CLEAN (RED) + ! flashing
together
SUCTION FAILURE
Suction motor failure. Remove blockages and clean filters.
Remove dust bin and make sure nothing is blocking suction.
CLEAN (RED) flashing
ROBOT STUCK ON
AN OBSTACLE
Robot may be stuck on an obstacle. Move Robot to a new location
on a level surface.
MAX flashing
ROBOT OR BUMPER
STUCK
Robot may be stuck on an obstacle. Move Robot to a new location
on a level surface.
Front bumper may be jammed. Check bumper.
DOCK flashing
BOTBOUNDARY
SENSOR ERROR
Your Robot’s BotBoundary sensors are reporting an error.
CLEAN (RED) + DOCK
flashing together
CLIFF SENSOR
ERROR
Cli sensors are reporting an error.
Wipe cli sensors with a clean cloth.
Robot cannot start due to an error. Turn o the power switch on
the side of the Robot, wait five seconds, then turn power back
on. Ensure your Robot is on a level surface with no obstructions.
CLEAN (RED) + MAX
flashing together
DUST BIN OPEN /
MISSING
The dust bin has been removed and needs to be reinserted.
MAX + ! flashing together SIDE BRUSH ERROR A side brush is stuck. Remove debris from side brushes.
CLEAN (RED) + MAX + !
flashing together
WHEEL STUCK A wheel is stuck. Remove debris from wheel.
DOCK + MAX + ! flashing
together
BRUSH-ROLL
BLOCKAGE
Blockage in brush-roll. Remove obstruction.
DOCK + ! flashing together DOCK ERROR Make sure you are using the dock that came with your Robot.
CLEAN (BLUE) + MAX + !
flashing together
ROBOT
OBSTRUCTION
The Robot is caught in a tight space or on an obstacle.
There is something stuck in the Robot’s front bumper.
Clean any obstructions or debris from the bumper. Gently push
the bumper up and down and back and forth, making sure it
moves smoothly.
CLEAN + DOCK + MAX + !
flashing together
WHEEL
OBSTRUCTION
The Robot’s wheels might be stuck, or something might be caught
in them.
Check the wheels for obstructions and remove anything that
might be stuck or wrapped around the wheels.
Press down on the wheels, then let them spring back into place.
Rotate wheels back and forth.
sharkclean.eu
TWO (2) YEAR LIMITED GUARANTEE
END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE
When a consumer buys a product in the Europe, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so
confident about the quality of our products that we give you an additional manufacturer’s guarantee of two years.
These terms and conditions relate to our manufacturer’s guarantee only - your statutory rights are unaected.
Every Shark machine comes with a free parts and labour guarantee. You’ll also find online support at www.sharkclean.
eu.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time,
you’ll need the following information about your machine:
• Model Number
• Serial Number (only if available)
• Date you received the machine (from your in-store receipt or delivery note)
To register online, please visit www.sharkclean.eu
IMPORTANT
• The manufacturer’s guarantee covers your product for 2 years starting on the date of delivery.
• Please keep your receipt at all times. Should you need to use your guarantee we will need your receipt to verify
the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your
guarantee.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for two
years.
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion to decide whether to replace or repair) including all
parts and labour. A Shark guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
1 Blockages - For details of how to unblock your vacuum cleaner, please refer to the Instructions.
2 Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper
functioning of your unit.
3 Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the
vacuum cleaner which is not in accordance with the Shark Instructions supplied with your machine.
4 Use of the vacuum cleaner for anything other than normal domestic household purposes.
5 Use of parts not assembled or installed in accordance with the operating instructions.
6 Use of parts and accessories which are not Shark spares.
7 Faulty installation (except where installed by Shark).
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find a
full range of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares may invalidate your manufacturer’s guarantee. However, your statutory
rights are unaected.
www.SharkClean.co.uk/EULA
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