I can’t receive text
message from my
friend
There are some possible causes with their
respective ways to solve
Your phone storage might be full
• Some SMS/MMS messages may take
up storage space in your phone. Clean
up some files to have the available
storage space.
Some problems in service availability
• Contact your telecom service provider
about service availability. It could be the
case that their server is overloaded with
data.
Why is my phone turning
on and o frequently by
itself?
There are some possible causes with their
respective ways to solve.
Restart your phone.
• Press and hold the Power Key and tap
Restart.
Maybe the battery is low.
• Fully charge your battery.
Your memory and storage is almost full.
• Release some spaces in your phone
memory and storage by removing/
deleting unused files.
Uninstall some apps
• Some apps might cause your phone to
turn on and o by itself. Try to pinpoint
the app that started this situation and
uninstall it.
Your phone needs some system updates
• It might be a long while that you
haven’t updated your phone. Install the
necessary updates for your phone. The
phone manager app in your phone shall
display the available updates for your
phone.
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