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Shaw provides a warranty on cable boxes and other hardware used to access Shaw’s
services (the “Hardware”). The warranty is for three (3) years on new Hardware, one (1) year
for refurbished Hardware, and covers defects in materials and workmanship under normal
use. The warranty period begins on the date of original purchase of the Hardware from
Shaw or an authorized reseller. Any Hardware or part of the Hardware replaced pursuant to
a warranty claim will not extend the warranty period. Refurbished Hardware or parts may
be used to replace or repair any damaged Hardware covered by this warranty. If Hardware
needs to be replaced, Shaw reserves the right to replace the Hardware with a different
model that provides comparable functionality as the original product. Warranty claims
must be submitted to Shaw within the applicable warranty period.
The above warranty does not extend to (i) Hardware subjected to accident, misuse,
neglect, alteration, modification and/or customization, improper handling, improper
storage, improper use, improper installation or unauthorized repair, or (ii) cosmetic
problems or defects which result from normal wear and tear under ordinary use of the
Hardware.
The warranty provided above is in lieu of and excludes all other liabilities, warranties,
guarantees or conditions written or oral, statutory, common law, expressed or implied,
including warranties or implied conditions as to non-infringement, merchantability or fitness
for a particular purpose and shall constitute Shaw’s sole obligation and liability and the
original purchaser’s sole remedy in contract, tort or otherwise in respect of the Hardware.
Digital Cable Equipment Warranty
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