9 Troubleshooting
9.1 SICK service
If you require any technical information, our SICK Service will be happy to help. To find
your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type code, serial number, etc.,
to ensure faster processing.
9.2 Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
9.3 Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
9 TROUBLESHOOTING
44
O P E R A T I N G I N S T R U C T I O N S | InspectorP62x 8024439/1EJ6/2022-02 | SICK
Subject to change without notice
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