Step by Step
Using team functions
64
Uniform Call Distribution (UCD)
If configured (consult your service personnel), you may
belong to a group of stations (agents), to which calls are
distributed.
An incoming call is always assigned to the agent idle the
longest.
Logging on/off for a service
The phone is in idle mode Æ page 13.
*401 Enter the code for "Log on".
j Enter your identification number ("Agent: <x>"; contact
your service personnel).
or
(401 Enter the code for "Log off".
Logging on and off during your shift
The phone is in idle mode Æ page 13.
(402 Enter the code for "Not available".
or
*402 Enter the code for "Available".
Activating/deactivating work time
You can request/activate work time to ensure you have
enough time to wrap up the last call. Your phone is ex-
cluded from call distribution for a set period or until you
log back on.
[ or ^ You have or had a connection.
)403 Enter the code for "Work on".
or The phone is in idle mode Æ page 13.
(403 Enter the code for "Work off".
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