Preface Release 09/02
ii ProTool Configuring Windows-based Systems
Start Up Instructions
Customer and Technical Support
Available round the clock, worldwide:
Johnson City
Nuremberg
Singapore
SIMATIC Hotline
Worldwide (Nuremberg)
Technical Support
(FreeContact)
Local time: Mon.–Fri. 8:00 to 17:00
Telephone: +49 (180) 5050-222
Fax: +49 (180) 5050-223
E-Mail: techsupport@
ad.siemens.de
GMT: +1:00
Worldwide (Nuremberg)
Technical Support
(fee-based, only with SIMATIC Card)
Local time: Mon.–Fri. 0:00 to 24:00
Telephone: +49 (911) 895-7777
Fax: +49 (911) 895-7001
GMT: +01:00
Europa/Africa (Nuremberg)
Authorization
Local time: Mon.–Fri. 8:00 to 17:00
Telephone: +49 (911) 895-7200
Fax: +49 (911) 895-7201
E-Mail: authorization@
nbgm.siemens.de
GMT: +1:00
America (Johnson City)
Technical Support and
Authorization
Local time: Mon.–Fri. 8:00 to 19:00
Telephone: +1 423 461-2522
Fax: +1 423 461-2289
E-Mail: simatic.hotline@
sea.siemens.com
GMT: -5:00
Asia/Australia (Singapore)
Technical Support and
Authorization
Local time: Mon.–Fri. 8:30 to 17:30
Telephone: +65 740-7000
Fax: +65 740-7001
E-Mail: simatic.hotline@
sae.siemens.com.sg
GMT: +8:00
The languages spoken by the SIMATIC Hotlines are generally German and
English – the Authorization Hotline is also provided in French, Italian and
Spanish.
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