Appendix
9.3 Service and support
SIMATIC Rack PC 840 V2
Getting Started, Edition 04/2004, A5E00248069-02
9-5
9.3 Service and support
Further Support
If you have questions related to the use of the products which are not answered in this
documentation, please get in touch with your Siemens representative or agent responsible.
http://www.siemens.com/automation/partner
Training Centers
Siemens offers a number of training courses to familiarize you with the SIMATIC S7
automation system. Please contact your regional training center or our central training center
in D 90327 Nuremberg, Germany for details:
D 90327 Nuremberg. Telephone: +49 (911) 895-3200.
Internet: http://www.sitrain.com
A&D Technical Support
Worldwide, available 24 hours a day:
Worldwide (Nuremberg)
Technical Support
Local time: 0:00 to 24:00 / 365 days
Phone: +49 (180)5050-222
Fax: +49 (180) 5050-223
E-mail: adsupport@siemens.com
GMT: +1:00
Europe / Africa (Nuremberg)
Authorization
Local time: Mo. Mon. – Fri. 8:00 to 17:00
Phone: +49 (180) 5050-222
Fax: +49 (180) 5050-223
email: adsupport@siemens.com
GMT: +1:00
United States (Johnson City)
Technical Support and
Authorization
Local time: Mo. Mon. – Fri. 8:00 to
17:00
Phone: +1 (423) 262 2522
Fax: +1 (423) 262 2289
email: simatic.hotline@
sea.siemens.com
GMT: –5:00
Asia / Australia (Beijing)
Technical Support and Authorization
Local time: Mo. Mon. – Fri. 8:00 to 17:00
Phone: +86 10 64 75 75 75
Fax: +86 10 64 74 74 74
email: adsupport.asia@siemens.com
GMT: +8:00
German and English are generally spoken at the Technical Support and Authorization centers.
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