6 Appendix
6.1 Service and Support
Industry Online Support
Do you have any questions or do you need support?
With Industry Online Support, our complete service and support know-how and
services are available to you 24/7.
Industry Online Support is the place to go to for information about our products,
solutions and services.
Product Information, Manuals, Downloads, FAQs and Application Examples – all
the information can be accessed with just a few clicks:
https://support.industry.siemens.com
Technical Support
Siemens Industry’s Technical Support offers you fast and competent support for
any technical queries you may have, including numerous tailor-made offerings
ranging from basic support to custom support contracts.
You can use the web form below to send queries to Technical Support:
www.siemens.com/industry/supportrequest.
Service offer
Our service offer includes the following services:
Product Training
Plant Data Services
Spare Part Services
Repair Services
Field & Maintenance Services
Retrofit & Modernization Services
Service Programs & Agreements
For detailed information about our service offer, please refer to the Service
Catalog:
https://support.industry.siemens.com/cs/sc
Industry Online Support app
The "Siemens Industry Online Support" app provides you with optimum support
while on the go. The app is available for Apple iOS, Android and Windows Phone:
https://support.industry.siemens.com/cs/ww/en/sc/2067
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