4 Organizational tasks 03/2013
4.2 Service cases
© Siemens AG 2006-2013 All Rights Reserved
4-224 SINUMERIK Integrate AMB, AMC, AMM, Function Manual (FH) - 03/2013
Overview of service cases
The overview of service cases is used to obtain a general view of all service cases
assigned to an organization. That enables quick access to solutions that have
already been worked out and documented for use in new service cases. Service
cases can be assigned to people in your own organization by allocating
employees. It is not possible to notify a technician automatically, but it is possible to
clearly identify them in a separate column of the overview of service case help
requests.
During searching and filtering, it should be noted that all non-visible parts of texts,
from the entire contents of service cases, are also included in the overview, and
thus it may be the case that more than expected is displayed.
The current status of the work (processing status) can also be made transparent
for all employees for the purpose of planning and progress control.
Notice
Service cases are always related to a machine.
Each user that has access to a machine via an internet PC, can view its service
cases. If access granted to an organization is removed, it will no longer be
possible to access the service cases.
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