03/2013 4 Organizational tasks
4.2 Service cases
© Siemens AG 2006-2013 All Rights Reserved
SINUMERIK Integrate AMB, AMC, AMM, Function Manual (FH) - 03/2013
4-231
Function Description Type
Remote access
Requesting
remote access
A request for remote access can be directly
linked with a fault help request. Manual entry
of the session ID on the control is then not
necessary.
To permit an automatic transfer of the session
ID, and remote access to be started by an
employee at an internet PC once he/she has
viewed the service case, the request window
must remain open until remote access is up
and running.
DISPLAY
SELECTION
If the request window for the remote access
has been closed (e.g. canceled), a teleservice
session will have to be set up manually.
See Operating Manual "Remote Access",
Section: Functions of a service session.
Note:
This function is only available when fault
processing is requested on the control.
To Next Page
Loading...
