Simrad SimNet - After Sales Service and Support; Customer Service Request Workflow

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Navico delegates service
request to local certified dealer
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Navico’s local certified dealer
helps diagnose problem for
customer
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Dependent upon problem
1) Installation problem : Navico’s certified dealer will
provide a quotation to Beneteau dealer to fix the
problem
2) User error or calibration : Navico’s certified dealer
will agree with customer the cost and resolve locally
3) Third party manufacturer (eg: autopilot drive non
provided by Navico)Navico’s certified dealer refers
enquiry back to Beneteau dealer to resolve
?
No
AFTER SALES SERVICE PROCESS