R
E
P
A
I
R
45
v
Navico delegates service
request to local certified dealer
v
Navico’s local certified dealer
helps diagnose problem for
customer
D
v
w
v
B
v
w
w
v
v
v
v
v
B
v
Dependent upon problem
1) Installation problem : Navico’s certified dealer will
provide a quotation to Beneteau dealer to fix the
problem
2) User error or calibration : Navico’s certified dealer
will agree with customer the cost and resolve locally
3) Third party manufacturer (eg: autopilot drive non
provided by Navico)Navico’s certified dealer refers
enquiry back to Beneteau dealer to resolve
No
AFTER SALES SERVICE PROCESS