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Q: Would you give some examples of abnormal use or strain, ne-
glect or abuse which may affect warranty?
A: These terms are general and overlap each other in areas.
Some specific examples may include: running the snowmo-
bile out of oil, chain failure caused by a Iack of lubrication, op-
erating the snowmobile with a broken or damaged part which
causes another part to fail, and so on. If you have any specific
questions on operation or maintenance, please contact your
authorized SKI-DOO dealer for advice.
Q: What costs are my responsibility during the warranty period?
A: The customer’s responsibility includes all costs of normal
maintenance services, non-warranty repairs, accidents and
collision damage, as well as oils, and spark plugs, and inciden-
tal or consequential damage costs as explained in the warranty.
Q: Are “Genuine” Bombardier replacement parts used in warranty
repairs covered by warranty?
A: Yes. When installed by an authorized SKI-DOO dealer, any
“Genuine” Bombardier part used in warranty repairs assumes
the remaining warranty that exists on the snowmobile.
Q: If I sell my snowmobile within the warranty period, will the new
owner qualify for the balance of the warranty?
A: Yes, provided the re-sale has been registered with the manu-
facturer.
Q: How can I receive the best owner assistance?
A: The satisfaction and goodwill of the owners of Bombardier
products are of primary concern to your authorized SKI-DOO
dealer and Bombardier. Normally, any problems that arise in
connection with the sales transaction or the operation of your
snowmobile will be handled by your authorized SKI-DOO
Dealers Sales or Service Departments. It is recognized, how-
ever, that despite the best intentions of everyone concerned,
misunderstandings will sometimes occur. Frequently, com-
plaints are the result of a breakdown in communications and
can quickly be resolved by a member of the authorized SKI-
DOO dealership management. If the problem already has
been reviewed with the Sales Manager or Service Manager,
contact the General Manager or the owner of this authorized
SKI-DOO dealership.
We are always pleased to receive your comments on the SKI-DOO
snowmobile.
Mmo2003-003a.book Page 16 Tuesday, March 19, 2002 2:22 PM
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