Page 23
DAMAGED SHIPMENT CLAIM PROCEDURE
Whenever a shipment suffers damage while in the
custody of the transportation company, the respon-
sibility lies with the transportation company, and the
value of the damages can be collected from the
transportation company if the proper procedures
are followed.
When a shipment is received in a damaged condi-
tion and due to the appearance of the containers
such as a broken crate, torn wrapping, or smashed
carton, the contents may have been damaged. That
fact should be noted on the Bill of Lading offered
by the transportation company. An example of an
applicable statement would be; "Received in good
order except as noted" or "Crate damaged, possibil-
ity of concealed damage." The addition of these
types of statements on the shipping documents will
automatically give grounds for starting a claim.
If damage cannot be identified on the exterior of
the container, but is found when the container is
opened, further unpacking should be stopped im-
mediately and the container with all wrapping or
packing materials should be held. The transporta-
tion company should be notified so an inspector
can be sent. Failure to follow either of these two
procedures may result in an inability to file a claim
and collect for damage done. Returning the con-
tainer to the sender without such an inspection
may prevent filing a claim, because it will divide the
responsibility for damage and in many cases the
transportation company will return the shipment to
the sender without charge after the inspection.
The claim itself may be filed by either the shipper
or consignee, but the consignee must notify the
transportation company and the shipper that the
damage has occurred. Remember that refusal of
the shipment or failure to note the possibility of dam-
age on the shipping documents may jeopardize the
claim. Also, acceptance of a damaged shipment
which has been processed properly to allow for
filing a claim, will not jeopardize the position of the
consignee. In any case, SKYTRON will see that
damage which is not the fault of the consignee or his
agents is corrected, if the transportation company
does not honor the claim, as long as SKYTRON
receives the full cooperation of the consignee in
filing the claim.
Some of the papers needed for filing a claim are
in the hands of the consingnee after the ship-
ment has been received. If SKYTRON must file a
claim, we will request these papers by name from
the consignee at such time as the claim is under
discussion. We will require the originals of these
papers and not copies.
Knowledge of the procedures outlined above and
your cooperation in submitting damaged ship-
ment claims will help both you, our customer, and
SKYTRON by assuring the integrity of our products
from manufacturing to installation.
To Next Page
Loading...
Need help?
General
