11 Troubleshooting
SMA Solar Technology AG
Operating manual EVCxx-10-BE-en-10 51
Event number Message, cause and corrective measures
9801
Vehicle not compatible
The vehicle is not suited for use with the EV Charger.
Corrective measures:
• Ensure that the vehicle is suited for use with the EV Charger.
• Try action again.
9802
Vehicle reports charging error
The vehicle has detected an error during the charging mode.
Corrective measures:
• Open and close the vehicle by radio remote control.
• Remove the charging cable from the vehicle and then reconnect the
charging cable to the vehicle.
• Check and if necessary adjust the settings in the vehicle's user interface.
9803
Communication between charging station and vehicle interrupted
No communication can be established between EV Charger and vehicle.
9804
Status of the charging mode changes to [##]
The charging mode was changed to the displayed mode.
9805
Charging mode was interrupted by vehicle.
The vehicle has interrupted the charging process.
Corrective measures:
• Opening and closing of the vehicle by radio remote control.
• Remove the charging cable from the vehicle and then reconnect the
charging cable to the vehicle.
• Check and if necessary adjust the settings in the vehicle's user interface.
10002
Restart
The product is performing a restart.
10005
System start
A system start is carried out.
10100
Parameter [##] set successfully. [##] to [##]
The displayed parameter was successfully changed.
10101
Setting of parameter |##| failed. [##] to [##]
The displayed parameter was not changed.
Corrective measures:
• Make sure thresholds of the parameters are complied with.
• Change the parameter again.
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