SMA SUNNY TRIPOWER 5.0 SMART ENERGY - Contact

17 Contact
SMA Solar Technology AG
Operating Manual STPx0-3SE-40-BE-en-10 129
17 Contact
If you have technical problems with our products, please contact the SMAServiceLine. The
following data is required in order to provide you with the necessary assistance:
• Device type
• Serial number
• Firmware version
• Event message
• Mounting location and mounting height
• Type and number of PV modules
• Use the name of the system in SunnyPortal (if available)
• Access data for SunnyPortal (if available)
• Special country-specific settings (if available)
• Detailed description of the problem
• Battery:
– Type
– Firmware version
You can find your country's contact information at:
https://go.sma.de/service