Chapter 4
55 smarttech.com/kb/171166
Chapter 4: Troubleshooting
Resolving general issues 55
Resolving issues with SMARTNotebook Player 57
Resolving issues with Browser 57
Resolving issues with Input 58
Resolving issues with Screen Share 59
Resolving issues with Android mobile devices 59
Resolving issues with Apple devices 61
Resolving issues with Chrome browser and Chromebook 63
Resolving issues with Windows computers 64
This chapter explains how to troubleshoot the display’s software.
NOTE
For hardware troubleshooting information, see the SMARTBoard 6000 and 6000 Pro series
interactive displays installation and maintenance guide (smarttech.com/kb/171167).
Resolving general issues
Issue Solutions
An app or feature is missing or not
available.
l The apps and features available depend on the iQ appliance model.
See the Identifying your iQ appliance model wizard.
l The iQ system software may not include that feature or app.
See the iQ system software release notes.
l The app may be disabled.
See the SMARTBoard 6000 and 6000 Pro series interactive displays
installation and maintenance guide (smarttech.com/kb/171167).
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