CHAPTER 6
TROUBLESHOOTING THE INTERACTIVE PEN DISPLAY
44 smarttech.com/kb/171254
Symptoms Solution
The display shows a “No
Input Signal” message.
l
Make sure your computer isn't in Power Management mode
(sleep or standby). To bring it out of Power Management
mode, press any key on your keyboard, or touch the cordless
pen to the interactive pen display.
l
Make sure your computer is turned on.
l
Turn your computer and the interactive pen display off, and
then make sure:
o
the video cable's connector pins aren't bent or broken.
TIP
Test the video cable by installing it between a
computer and display that are known to function
correctly together.
o
the video card in your computer is installed correctly, and
is operating properly.
ll
Replace any video cable extenders between the computer
and interactive pen display with a standard video cable of a
length no greater than 23' (7 m).
NOTE
For more information on configuring video connections to
your SMART product, see the SMARTInstallation Standards
(smarttech.com/kb/171035).
The screen flashes multiple
times.
l
Change the video resolution/refresh rate of your computer.
l
Replace any video cable extenders between the computer
and interactive pen display with a standard video cable of a
length no greater than 23' (7 m).
l
If you're using an input selector switch box check your
hardware connections.
Color quality is poor or
inaccurate.
l
Use the OSD options to return the current display parameters
to the factory default settings.
l
If a VGA cable is installed between the interactive pen display
and your computer, try:
o
checking the cable is secure
o
using a shorter VGA cable
When an image appears for
a long time without
refreshing the screen, an
after image remains.
Use a screen saver or other power management feature. See the
Image persistence or burn in on LCD displays SMART Communities
article at community.smarttech.com/s/article/Image-Persistence-or-
Burn-In.
To Next Page
Loading...
