SMART Podium 624 - Resolving Mac-Specific Issues

CHAPTER 6
TROUBLESHOOTING THE INTERACTIVE PEN DISPLAY
47 smarttech.com/kb/171254
Resolving Mac-specific issues
If you encounter issues using the interactive pen display with a Mac computer, refer to the
following table.
Symptom Solution
At startup, a message
states that SMART Product
Drivers failed to load or the
interactive pen display
preferences aren't created.
l
Make sure the Power LED is on and the USB cable is securely
connected to an active USB receptacle on your computer or
to a USB hub.
l
Connect the interactive pen display to a different USB port.
a.
Select Finder > Utilities > System Profiles > Content >
Hardware > USB, and then make sure your USB pen
display model is listed.
b.
Select Finder > Utilities.
c.
Start the Disk Utility program, and then
d.
Run Repair Disk Permissions from the First Aid tab. If this
doesn't resolve the problem, contact SMARTSupport.
Handwriting Recognition
doesn't work correctly.
Ink preference files may be damaged. Remove the damaged
Ink preference files (see To remove ink preference files from
your Mac computer below).
You can remove damaged ink preference files from your Mac computer to resolve some issues
with handwriting recognition and digital ink.
To remove ink preference files from your Mac computer
1. Start your computer in Administration mode.
2. Select Apple menu > System Preferences > Ink, and then select to disable handwriting
recognition.
3. Select Finder > Home > Library > Preferences, and then remove the following files:
o
com.apple.ink.framework.plist
o
com.apple.ink.inkpad.plist
o
com.apple.ink.inkpad.sketch
NOTE
The files are recreated automatically when you enable handwriting recognition in the
next step.