SMART Podium 624 - Resolving issues with the image

CHAPTER 6
TROUBLESHOOTING THE INTERACTIVE PEN DISPLAY
43 smarttech.com/kb/171254
Symptom Solution
You can't write or draw in
Microsoft Office.
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Make sure Microsoft Office 2013 or later is installed.
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Make sure the Microsoft Word, Excel and PowerPoint ink tools
are enabled in SMART Ink Settings. For more information
about enabling these settings, refer to the Changing SMART
Ink 5 Settings support site page at
support.smarttech.com/docs/software/ink/ink-5/en/installing-
and-maintaining/changing-settings.
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Reinstall or update SMART Product Drivers.
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For additional trouble shooting information, refer to the
Troubleshooting the SMART Ink 5 plug-ins for Microsoft Office
support site at support.smarttech.com/docs/software/ink/ink-
5/en/troubleshooting/troubleshooting-the-smart-ink-
plugins.cshtml.
Resolving issues with the image
If you encounter issues with the image on the interactive pen display, refer to the following tables.
For additional information about color issues, see the documentation that came with your
operating system or applications.
Symptoms Solution
The interactive pen display
shows no image and the
Power LED is off.
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Make sure the power adapter is connected (see The Power
LED is off. on page40).
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Press the Power button to turn the interactive pen display on.
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If the interactive pen display is being used to display a
connected computer's image on more than one display,
ensure the computer is configured to be in cloned or
extended desktop mode.
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Make sure the video cable is correctly installed between the
computer and interactive pen display.
The interactive pen display
shows no image and the
Power LED is orange.
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Ensure the video cable is properly connected.
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Use the OSD options to reset the current display settings to
the factory default settings. See Appendix A: Adjusting video
settings with the on-screen display (OSD) menu on page49.