SMART Podium 624 - Chapter 6 Troubleshooting the interactive pen display; Resolving issues with power and video

Chapter 6
39 smarttech.com/kb/171254
Chapter 6: Troubleshooting the interactive pen
display
Resolving issues with power and video 39
Resolving issues with the cordless pen and touch 40
Resolving issues with the image 43
VGA display issues 46
Resolving Mac-specific issues 47
This chapter explains how to troubleshoot issues with the interactive pen display.
Resolving issues with power and video
Refer to the following table for information on resolving issues with power and video.
Power LED status and fault
symptom
Solution
The Power LED lights blue
but you can't see an image
on the display.
See Resolving issues with the image on page43.
The Power LED lights
orange after being blue for
a time with no video output.
l
Make sure the video cable isn't longer than 23'(7m).
l
Turn off your computer and make sure:'
o
the video cable is correctly connected to the interactive
pen display and the computer.
o
the video cable isn't bent or broken and has no bent or
broken pins in either connector.
NOTE
If you're using a video cable adapter, check those
connections as well.
o
the video card in your computer is installed correctly and
is operating properly.
l
If the issue persists, see Resolving issues with the image on
page43.