52
TROUBLE SHOOTING
Problem
Possible Cause / Possible Solution
"No Signal" or "No
Video"
‧
No Power supply to camera
→ Check power adapter and power cord connection
‧
The camera is not paired with monitor or signal disconnected
→ Unplug camera power, then plug in again to reconnect.
→ For more details, please refer to the pairing section.
‧
Service out of range
→ Relocate CS97DVR or camera for better reception
→ Adjust antenna or useCS97DVR proprietary extension cable
with high gain antenna to improve the range. Please contact the
store from which you made the purchase.
‧
Signal has been blocked.
→ If possible, remove major obstacles in between cameras and
monitor or relocate camera/monitor away from the water
tank(aquarium),metal covered surface(tin roof/ metal door) and
the brick/marble wall
Low or unstable
streaming video
‧
Antenna directional limitation
→ Relocate the monitor or cameras for better reception
→ Adjust antenna or use monitor proprietary extension cable with
high gain antenna to improve the range. Please contact the store
from which you made the purchase.
‧
Strong electromagnetic interference near by
→ Keep working motors (hair dryer / heat fan / air conditioner / water
pump) or microwave oven away from the cameras and monitor.
‧
Busy signal in air or wireless bandwidth is low
→ keep cameras away from each other 3 meters or above.
→ keep the router or hot spot away from cameras.
→ From [camera setup], lower the camera resolution and quality to
save bandwidth consumption in the air and receive more streaming
video.
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