smith&nephew VULCAN - Warranty; Service Replacement Units Warranty; Service Replacement Program; Repair Service Program

Smith & Nephew
York Science Park
Heslington, York YO10 5DF
United Kingdom
Endoscopy
Smith & Nephew, Inc.
Andover, MA 01810
USA
www.smith-nephew.com
+1 978 749 1000
+1 978 749 1108 Fax
+1 800 343 5717 U.S. Customer Service
™Trademarks of Smith & Nephew. Certain marks registered U.S. Patent & Trademark Office. All other trademarks acknowledged.
Warranty
Smith & Nephew products are guaranteed to be free from defects
in material and workmanship for the warranty period for a particular
product, beginning from date of invoice. Refer to the current Smith &
Nephew Product Catalog or contact Smith & Nephew Customer Service
for specific warranty information.
This limited warranty is restricted to repair or replacement by Smith &
Nephew, at its option, of any product found to be defective during the
warranty period. Damage inflicted to a product by the user that causes
it to be unsuitable for refurbishment may result in additional charges,
regardless of warranty status. All warranties apply to the original buyer
only. In no event shall Smith & Nephew be liable for any anticipated
profits, consequential damages, or loss of time incurred by the buyer
with the purchase or use of any product.
NO OTHER WARRANTY, EXPRESSED OR IMPLIED, IS GIVEN.
Service Replacement Units Warranty
Smith & Nephew service replacement units are warranted to be free
from defects in material and workmanship for the warranty period
for a particular product, beginning from date of invoice. Refer to the
current Smith & Nephew Product Catalog or contact Smith & Nephew
Customer Service for specific warranty information.
Service Replacement Program
Smith & Nephew offers a 24-hour Service Replacement Program for
its products to minimize downtime in your operating room. Our goal
is to ship you a service replacement unit within 24 hours** of your call
(during normal business hours). For a Return Authorization (RA) number
or for additional information on this program, call Customer Service at
+1-800-343-5717 in the U.S., or contact your authorized representative.
**24-hour shipment is not offered in all countries.
Repair Service Program
For devices no longer under warranty, repairs can be made by Smith
& Nephew or by an authorized agent. Non-warranty repairs will be
made at the list price of replacement parts, plus labor. If requested, we
will provide an estimate of repair cost and time required for the repair
before any work is done. Repair items should be carefully disinfected,
repackaged, marked with the Return Authorization (RA) number,
and returned postpaid to the appropriate Smith & Nephew Service
Center. Smith & Nephew Customer Service or your local authorized
representative can provide shipping information.
02/2008 1061526 Rev. C
©2006, 2008 Smith & Nephew, Inc.
All rights reserved.