14 Guarantee
Sputnik Engineering AG (hereafter: Sputnik) guarantees full function and lack of defects of its tech-
nical devices for a guarantee period specically dened for each type of device. This guarantee
period starts to run at the moment the goods leave Sputnik’s factory. Exceptionally, in case of sale
of goods to natural persons for non-commercial / private purposes, the guarantee period starts to
run only from the time of delivery to the end-buyer.
Duration of guarantee:
n Two years for all central inverters and accessories;
n Five years for all string inverters.
In case a different guarantee period is dened in the device’s data sheet, the content of the data
sheet precedes these GCBD.
This guarantee applies only in case of malfunctions/defects which have been discovered and noti-
ed to Sputnik within the guarantee period. The original invoice and/or the delivery note serve as
proof for shipment and/or delivery. In all guarantee cases, Sputnik must be notied of the non-
conformity clearly and in writing within the guarantee period.
In guarantee cases, the corresponding device will be repaired or replaced by Sputnik service per-
sonnel within a reasonable time, in either case free of charge, unless this is impossible or dispropor-
tionate.
Replacement or repair shall be deemed to be disproportionate if it imposes costs on Sputnik which,
in comparison with the alternative remedy, are unreasonable, taking into account:
n the value the goods would have if there were no lack of conformity,
n the significance of the lack of conformity, and
n upon consideration of the question whether an alternative remedy option could be used with-
out substantial inconveniences for the purchaser, would be unreasonable when compared to
the alternative remedy option.completed without significant inconvenience to the buyer.
Free provision of the warranty services:
n The guarantee covers only the costs for labour and materials used by Sputnik to bring the
devices back to full function either in Sputnik’s factory or on-site by Sputnik-service person-
nel. All other costs, especially shipping costs, travel and hotel expenses for on-site repairs by
Sputnik-service personnel, as well as costs of repairs by the buyer himself or other persons
are not covered by the guarantee and go to the expense of the buyer or the distributor, unless
otherwise specified in a written agreement.
n In case of sale of devices to natural persons for non-commercial/private purposes within the
EU and Switzerland, shipping costs, as well as travel and hotel expenses for on-site repairs
by Sputnik-service personnel are also covered by the guarantee. However, Sputnik covers
only the shipping and travel expenses for the distance between Sputnik and the official Sput-
nik distributor, from which the defective/malfunctioning device was bought. Furthermore,
Sputnik will not cover shipping costs, travel and hotel expenses if the sales point of this offi-
cial Sputnik distributor is located in overseas territories of the EU or outside of the EU/outside
of Switzerland. In any case, the warranty services of Sputnik are only free, if Sputnik was
consulted regarding the approach in advance.
To Next Page
Loading...
