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Operator Manual
9. WARRANTY POLICY
M/S International Tractor Limited, India warrant, subject as hereinafter provided that all new goods supplied by it are free from defects in
material and workmanship. Its liability under such warranty being limited to making good any part or parts which shall within 42 Months from date of
Bill of lading or 36 Months from date of delivery to first original retail purchaser or 2000 Hours which ever is earlier, which includes 12 months or 1000
Hours on complete tractor & additional 24 months or 1000 Hours on power train (Engine, gearbox, transmission & hydraulics). Warranty for
proprietary items will be up to 12 months or 1000 working hours whichever appears earlier from the date of delivery to the first original retail
purchaser. Claims will be settled against manufacturing defects by ITL as per their published warranty policy.
(A) TERMS AND CONDITION:
vDuring warranty period the Authorized Distributor will repair the Tractor by replacing the failed parts from their stock which are supplied by
ITL against their order and lodge the claim within 60 days from the date of repair of Tractor.
vThe claim will be settled as per ITL warranty policy.
vIf any work is out sourced like welding, machining operation, transportation, labor charges etc will not be covered under warranty.
(B) EXCEPTIONS TO WARRANTY:
vElectrical fitment like Bulbs and Glasses do not come under warranty. At the time of delivery the customer should ensure that these things
are in proper order because after that customer himself is responsible.
vPolicy does not include replacement of Oil and Fuel filters, Oil and Lubricants, Nuts & Bolts, Plastic Material,
vWarranty for propriety articles like Fuel Injection Equipments Self starter, Alternator, Batteries, Tyres & Tube will be up to 12 months or
1000 working hours whichever appears earlier from date of sale to the original retail customer & shall be settled as per terms & conditions
of the concerned manufacturer provided the repairable items have not been repaired from any other sources.
vDistributor will deliver the tractor with complete oil level as per standard. In case of any seal leakage, customer will have to bear the cost of
oil.
vWarranty of normal wear and tear of the components; however ITL will discuss premature or epidemic on case by case basis.
vParts lost in field are not covered under warranty.
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Warranty is not applicable
o If tractor used overloaded, over heated, driver negligence, unauthorized modification, untimely servicing, poor
maintenance or tractor met with an accident.
o Tractor has crossed the warranty period.
o In case of late submission of warranty claim. (The claim must be submitted within 60 days from the date of repair).
o If defective parts not available inspection. ITL can request parts within 90 days from date of submission of warranty
claims.
Once a Tractor is purchased / delivered, it will not be returned or replaced. It will be repaired only as per ITL warranty policy
· Warranty applicable only to first retail purchaser.
· This policy ceases if the components show mishandling, modification, neglect of slight defect, overloading, overheating,
poor maintenance or use of incorrect grade of oil.
· The warranty becomes inoperative if the tractor is repaired/ dismantled in an unauthorized workshop and use of
replacement parts, not supplied/approved by ITL.
· ITL's responsibility is limited to the terms of the warranty and it shall not be answerable for personal injuries or
consequential or resulting liability, damage or loss arising from any defects.
(C) - WARRANTY CLAIMS SUBMISSION: -
Authorized Distributor will submit the warranty claim form by filling all column duly signed & seal by Distributor with
customer signature, along with following documents:
1. Photograph of failed component with Chassis/Engine number written with paint
Claims will not be entertained under warranty if received with incomplete information and without supporting documents.
All warranty claims along with supporting documents must reach Exports Department within 60 days from date of repair
of Tractor thru courier/ e-mail.
As a proof of repair / replacement being carried out, a computer print out of buyer acceptance is a must & the distributor
needs to keep an acceptance letter duly signed by buyer in their records for 6 months to be cross checked by ITL
randomly for audit purpose
· Distributor must provide the Installation certificate copy with in 30 days from the date the tractor is delivered to customer,
for reference of ITL during warranty settlement. The claim of tractor for which installation certificate is not submitted,
warranty claim shall not be settled.
(D) - STORAGE OF DEFECTIVE PARTS: -
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