Sophos WS500 User Manual

far left of the page is the status icon itself, the color of which indicates the alert status of the item
as one of Normal (green), Warning (yellow), or Critical (red).
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Monitor: Names the condition that is being monitored.
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Message: Provides details of the latest alert.
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Potential remedies: Describes possible solutions for the latest alert. For most warning and
critical alerts, you are advised to contact Sophos Technical Support .
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Last exception at: Shows the date in MM/DD/YYYY format and the time in 12-hour, AM/PM
format for the latest unacknowledged alert.
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Exception: Shows the number of alerts, including information (normal) alerts for that item.
Click the "note" icon to open the System Alerts dialog box, which contains a history of alerts
for this item. Click Clear History at the bottom of the System Alerts dialog box to clear the
alert(s).
Monitored information is grouped into four sections: Traffic, Hardware, Software, and License.
The monitored information varies depending on whether it is system status information for a
Management Appliance, a joined Web Appliance, or a stand-alone Web Appliance.The monitored
conditions for each of these sections are:
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Traffic:
— Scan time: [Not available on Management Appliance] A warning alert is triggered if the
average scan time over the last 5 minutes exceeds 10 seconds.
— WCCP: [Standalone and Joined Appliances Only] A critical alert is triggered if the appliance
is unable to communicate with configured Web Cache Communication Protocol routers.
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Hardware:
— Hard Disk: A critical alert is triggered if the hard disk fails.The number of hard disks listed
will vary according to the hardware platform.
— System memory usage: A critical alert is triggered when 98% of physical memory (RAM)
is used. If this condition persists, the appliance configuration may need to be adjusted to
enable greater throughput, or an additional appliance may need to be deployed to handle
current volumes.
— System memory (missing): A critical alert is triggered if any of the expected memory
(RAM) is not present.The amount of memory expected varies according to the hardware
platform.
— System temperature: A critical alert is triggered when the appliance’s temperature exceeds
its normal temperature range.
— System fans: A critical alert is triggered if the appliance’s system fan fails.
— CPU: A critical alert is triggered if there are problems with the appliance CPU that could
affect the stability of your system.
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Software:
— Connection to management appliance: [Joined Web Appliance Only] A critical alert is
triggered after 10 minutes of a loss of connection.
Sophos Web Appliance | System Status | 189

Sophos WS500 Specifications

General

Brand	Sophos
Model	WS500
Category	Firewall
Language	English