Source Technologies ST9917 - Paper Jam in the Duplex Unit

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Paper jam in the duplex unit

1 Remove the tray.

2 Push the duplex unit latch to open the duplex unit.

3 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Troubleshoot a problem 154

Main Page

Table of Contents3
Safety Information6
Conventions6
Product Statements6
Learn about the Printer9
Finding the Printer Serial Number9
Printer Configurations9
Using the Control Panel10
Understanding the Status of the Indicator Light11
Selecting Paper12
Paper Guidelines12
Paper Characteristics12
Unacceptable Paper13
Storing Paper13
Selecting Preprinted Forms and Letterhead14
Supported Paper Sizes14
Supported Paper Types16
Supported Paper Weights17
Set Up, Install, and Configure18
Selecting a Location for the Printer18
Attaching Cables19
Setting up and Using the Home Screen Applications19
Customizing the Home Screen20
Using Display Customization21
Using Customer Support21
Setting up Device Quotas22
Managing Bookmarks22
Creating Bookmarks22
Creating Folders23
Managing Contacts23
Setting up and Using the Accessibility Features24
Activating Voice Guidance24
Navigating the Screen Using Gestures24
Using the Onscreen Keyboard25
Enabling Magnification Mode25
Loading Paper and Specialty Media26
Configuring Universal Paper Settings27
Loading Trays27
Loading the Multipurpose Feeder29
Linking Trays30
Installing and Updating Software, Drivers, and Firmware30
Installing the Printer Software30
Exporting or Importing a Configuration File32
Adding Available Options in the Print Driver32
Installing Hardware Options33
Available Internal Options33
Installing Optional Trays34
Installing a Printer Hard Disk37
Installing an Internal Solutions Port40
Networking45
Connecting the Printer to a Wi-Fi Network45
Connecting the Printer to a Wireless Network Using Wi-Fi Protected Setup (WPS)46
Configuring Wi-Fi Direct46
Connecting a Computer to the Printer47
Deactivating the Wi-Fi Network48
Checking the Printer Connectivity48
Secure the Printer49
Locating the Security Slot49
Erasing Printer Memory49
Erasing Printer Storage Drive49
Restoring Factory Default Settings50
Statement of Volatility50
Print51
Printing from a Computer51
Printing from a Mobile Device51
Printing from a Flash Drive52
Supported Flash Drives and File Types53
Configuring Confidential Jobs53
Printing Confidential and Other Held Jobs54
Printing a Font Sample List55
Placing Separator Sheets between Copies55
Canceling a Print Job55
Adjusting Toner Darkness55
Use Printer Menus56
Menu Map56
Device57
Remote Operator Panel59
Power Management62
Restore Factory Defaults64
Maintenance65
Configuration Menu65
Out of Service Erase67
Home Screen Customization67
Update Firmware68
About this Printer68
Print68
Job Accounting71
Paper76
Tray Configuration76
Media Configuration77
Universal Setup77
Media Types77
USB Drive78
Flash Drive Print78
Network/Ports79
Network Overview79
Mobile Services Management83
LPD Configuration89
Security92
Login Methods92
Manage Permissions92
Local Accounts93
Schedule USB Devices93
Security Audit Log94
Certificate Management96
Login Restrictions96
Confidential Print Setup97
Disk Encryption97
Erase Temporary Data Files98
Solutions LDAP Settings98
Reports99
Menu Settings Page99
Troubleshooting100
Forms Merge100
Printing the Menu Settings Page102
Maintain the Printer103
Checking the Status of Parts and Supplies103
Configuring Supply Notifications103
Setting up E-Mail Alerts103
Viewing Reports104
Ordering Parts and Supplies104
Ordering a Toner Cartridge104
Ordering an Imaging Unit104
Replacing Parts and Supplies105
Replacing the Toner Cartridge105
Replacing the Imaging Unit107
Replacing the Pick Tires113
Cleaning Printer Parts116
Cleaning the Printer116
Cleaning the Touch Screen116
Saving Energy and Paper117
Configuring the Power Save Mode Settings117
Adjusting the Brightness of the Display117
Conserving Supplies117
Moving the Printer to Another Location117
Shipping the Printer118
Troubleshoot a Problem119
Print Quality Problems119
Printing Problems120
Print Quality Is Poor120
Blank or White Pages120
Dark Print121
Fine Lines Are Not Printed Correctly123
Folded or Wrinkled Paper124
Gray Background125
Incorrect Margins127
Light Print127
Mottled Print and Dots129
Paper Curl130
Print Crooked or Skewed132
Solid Black Pages132
Text or Images Cut off133
Toner Easily Rubs off134
Horizontal Light Bands135
Vertical Light Bands136
Vertical White Lines137
Vertical Dark Bands137
Vertical Dark Lines or Streaks139
Vertical Dark Streaks with Print Missing140
Repeating Defects140
Print Jobs Do Not Print141
Confidential and Other Held Documents Do Not Print142
Job Prints from the Wrong Tray or on the Wrong Paper143
Slow Printing144
The Printer Is Not Responding146
Unable to Read Flash Drive147
Enabling the USB Port148
Clearing Jams148
Avoiding Jams148
Use Recommended Paper149
Identifying Jam Locations149
Paper Jam in Door a151
Paper Jam in Door B153
Paper Jam in the Duplex Unit155
Paper Jam in Trays156
Paper Jam in the Multipurpose Feeder157
Network Connection Problems157
Cannot Open Embedded Web Server157
Hardware Options Problems160
Cannot Detect Internal Option160
Defective Flash Detected160
Not Enough Free Space in Flash Memory for Resources161
Issues with Supplies161
Replace Cartridge, Printer Region Mismatch161
Paper Feed Problems162
Envelope Seals When Printing162
Collated Printing Does Not Work162
Tray Linking Does Not Work163
Paper Frequently Jams163
Jammed Pages Are Not Reprinted164
Contacting Customer Support164
Notices165
Government End Users165
Waste from Electrical and Electronic Equipment (WEEE) Directive166
India E-Waste Notice166
Lithium-Ion Rechargeable Battery167
Product Disposal167
Static Sensitivity Notice167
Energy Star168
Temperature Information168
Laser Notice168
Product Power Consumption169
Sleep Mode169
Regulatory Notices for Wireless Products170
Modular Component Notice171
Exposure to Radio Frequency Radiation171
Innovation, Science and Economic Development Canada171
European Community (EC) Directives Conformity171
Federal Communications Commission (FCC) Compliance Information Statement173
日本の VCCI 規定174
Index176

Source Technologies ST9917 - Paper Jam in the Duplex Unit

Table of Contents

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