Spark MF910 - Troubleshooting

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TROUBLESHOOTING
If you have any problems with your connection or modem please consult the
manual and check this section. If the problem still exists contact your service
provider or check our website for more details at zte.co.nz
Problem Possible Causes Suggested Solution
The user interface
doesn’t start after
the modem is
plugged in.
PC configuration is not
correct.
(No autorun)
Start the program manually by
going Start > Program Files or
use the shortcut on the
desktop.
The modem has
no signal.
SIM Card is locked
You have no
network coverage.
Try moving location until you
get good reception.
Move the modem to a higher
position or different
orientation.
Network coverage is low
Consider purchasing an
external antenna. Use a TS9
connector.
SIM card requires a PIN or
PUK number.
SIM is not inserted
correctly
Contact your service provider
to obtain the PIN or PUK key.
Check the SIM card is inserted,
is active and is a valid SIM.
Data connection
failed.
You have no
network coverage.
Try moving location until you
get good reception.
The modem
cannot connect to
the internet when
overseas
You don’t have
international roaming
enabled on your plan.
Consult your service provider
before you go overseas to
enable roaming.
The buttons are
greyed out or I
cannot make
changes
You are in the Connected
state, disconnect first.
Many settings update require
you to disconnect from the
network first. Press Disconnect
on the Home page to end your
data session, then you can
make your required changes.