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E-DOC-CTC-20050705-0001 v1.0
Chapter 4
Troubleshooting and Software Updates
4.1 Checking the Status of your SpeedTouch™
Check the
indicator lights
The first thing to do when you experience a problem with your SpeedTouch™ is to
check its status by looking at its indicator light(s). These can have a different
appearance (blinking or solid on) or colour, depending on whether:
“ Your SpeedTouch™ has one indicator light”
or
“ Your SpeedTouch™ has two indicator lights”
Your SpeedTouch™ has
one indicator light
The status of your SpeedTouch™ is indicated as follows:
Your SpeedTouch™ has
two indicator lights
The status of your SpeedTouch™ is indicated as follows:
Appearance of
the indicator light
Meaning
Solid on Your SpeedTouch™ is working properly.
Blinking slowly Problem. For details about the problem, check
SpeedTouch™ Diagnostics. See “5 SpeedTouch™
Diagnostics” on page 25.
Appearance of the indicator light Meaning
USB ADSL
Red Off Your SpeedTouch™ is attached to your
computer but no software has been
detected.
Amber Off Your SpeedTouch™ is attached to your
computer but does not have sufficient
power.
Green Green and blinking Your SpeedTouch™ is attached to your
computer but the ADSL line may be down
or disconnected. Check SpeedTouch™
Diagnostics. See “5 SpeedTouch™
Diagnostics” on page 25.
Red Green Temporary congestion. Wait until the
congestion is over.
Solid on Solid on Your SpeedTouch™ is working properly.
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