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E-DOC-CTC-20050705-0001 v1.0
Chapter 4
Troubleshooting and Software Updates
4.2 Miscellaneous Troubleshooting Issues
Speed Touch™ USB
driver installation failed
If the driver installation failed, then:
Check whether your computer is running one of the supported operating
systems and that it meets the according minimum system requirements. See
“2.1 Pre-installation Checklist” on page 6.
Check whether the SpeedTouch™ is connected to a powered USB hub or port. If
necessary, use a separate power supply for your hub. Refer to the User Guide
of your USB hub for more information.
If necessary, reinstall your SpeedTouch™. See “ (Re-)install my SpeedTouch
330” on page 14.
I cannot connect to the
Internet
If you cannot connect to the Internet, then:
Make sure that the Speed Touch is properly connected. Refer to “ Connection
diagram: typical configuration” on page 3.
Use the Connect button in your dial-up application to reinitiate the ADSL
connection. See “3 Connecting to and Disconnecting from the Internet” on
page 15.
Make sure you have correctly configured your computer and that, during the
installation, you have entered the correct user name and password which you
received from your Internet Service Provider (ISP). When in doubt, try to
connect to the Internet and fill in your user name and password again. See
also “3 Connecting to and Disconnecting from the Internet” on page 15.
Restart your computer.
Persistent problems If a problem persists, you can try to:
Disconnect and reconnect your SpeedTouch™.
Reinstall your SpeedTouch™.
See “ (Re-)install my SpeedTouch 330” on page 14.
If reinstalling or reconnecting your SpeedTouch™ does not resolve the problem,
contact the company from which you purchased the SpeedTouch™ for assistance.
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