SphygmoCor XCEL - User Manual

Questions and Answers

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Colleen StewartAug 30, 2025
What to do if SphygmoCor Medical Equipment is unable to continue Brachial Calibration due to pneumatic blockage?
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  Anna GreenAug 30, 2025
  If you encounter a situation where you are unable to continue Brachial Calibration due to a pneumatic blockage on your SphygmoCor XCEL Medical Equipment, make sure the hose is not bent or pinched, and ensure it's not under the patient. Verify the correct cuff size, positioning, and fit. After checking these elements, attempt another measurement.
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harrisericAug 29, 2025
What to do if SphygmoCor XCEL is unable to continue Capture due to unsuccessful start of capture?
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  James JohnsonAug 29, 2025
  If you are unable to continue Capture due to unsuccessful start of capture on your SphygmoCor XCEL Medical Equipment, ensure that the device is connected to the computer and the cuff is connected to the device. Check for any tubing obstructions. Turn the device OFF and ON, then attempt Capture again.
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rfarmerAug 28, 2025
Why is SphygmoCor XCEL Medical Equipment unable to continue Capture due to exceeding the maximum number of inflation/deflation cycle per measurement?
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  Whitney ScottAug 28, 2025
  If you're unable to continue Capture due to exceeding the maximum number of inflation/deflation cycles per measurement with your SphygmoCor XCEL Medical Equipment, ensure that the patient’s limb with the cuff is stationary during measurement. Verify the correct cuff size, positioning, and fit. Make sure there are no obstructions, like thick clothing, between the cuff and arm. For PWV mode, ensure the tonometer is detecting pulses. After these steps, try Capture again.
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Bianca GoodmanAug 27, 2025
What to do if SphygmoCor XCEL is unable to continue Brachial Calibration due to brachial pressure being outside the normal range?
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  Robert KlineAug 27, 2025
  If you are unable to continue Brachial Calibration due to brachial pressure being outside the normal range on your SphygmoCor XCEL Medical Equipment, ensure systolic pressure is within the range of 50 to 260 mmHg and diastolic pressure is within the range of 40 to 200 mmHg. Also, ensure the correct cuff size is used, with correct positioning and fit, and that there are no obstructions between the cuff and arm. After these checks, repeat the measurement.
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David LloydAug 27, 2025
What to do if SphygmoCor Medical Equipment is unable to continue Capture due to Communication error?
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  kevincannonAug 27, 2025
  If you're unable to continue Capture due to a Communication error on your SphygmoCor XCEL Medical Equipment, press the STOP button on the device. Turn the device OFF and ON. Ensure that the device is connected to the computer. Exit and restart the XCEL software. In the Setup screen, click on System and select Find Module. Then, attempt Capture again.
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Kristen BarreraAug 25, 2025
Why POWER light is off on SphygmoCor Medical Equipment?
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  Austin CaldwellAug 26, 2025
  If the POWER light is off on your SphygmoCor XCEL device, check that the power cable is properly connected to an AC outlet and that the toggle switch is in the 'ON' position. If the light remains off, contact AtCor Medical Technical Support.
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Chelsea CastilloAug 25, 2025
What to do if SphygmoCor XCEL Medical Equipment shows an 'incomplete calibration' error?
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  Mark OneillAug 25, 2025
  To address the issue of an incomplete calibration error on your SphygmoCor XCEL Medical Equipment, close the SphygmoCor XCEL Software. The XCEL Electronics Module needs calibration. Refer to the SphygmoCor XCEL Calibration KIT or contact AtCor Medical for technical support.