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Warranty & Repair
This SPYPOINT product designed by GG Telecom, is covered by a two (2)
year limited warranty on material and workmanship starting from the
original date of purchase. The electronic sales receipt is the client’s proof
of purchase and must be presented if warranty service is needed. This
warranty will be honored in the country of purchase only.
This GG Telecom warranty does not apply to: (a) consumable parts,
including but not limited to batteries, which performance is designed to
decrease over the course of time; (b) damage caused by misuse, combi-
ned with another product, neglect, accidents, liquid contact, re, earth-
quake or any other external cause; (c) GG Telecom products that have been
purchased online from an unauthorized dealer; (d) products that have had any
modication or tampering; (e) cosmetic damage including but not limited
to scratches and broken plastic; (f) damage caused by operating the GG
Telecom product outside of GG Telecom’s recommendations.
INSTRUCTIONS FOR REPAIR SERVICE
GG Telecom will repair the product or replace it at its discretion with an
equivalent product without charge if covered by the warranty described
previously. The shipping fees for an item sent will be assumed by the
customer. GG Telecom will then pay for the return of the product covered
by the warranty.
For a product not covered by the warranty, the repair will be subject to a
reasonable charge and the customer will also assume all shipping costs.
IMPORTANT: Under no circumstances will GG Telecom accept returned
products without a RMA number. (Return Material Authorization) It is
essential to contact GG Telecom before proceeding to a return.
1. Before sending a product for repairs, please contact GG Telecom
technical support team by phone at : 1-888-779-7646, by email at
support@spypoint.com, via LIVE CHAT from the app itself or on our
website at www.spypoint.com,as most issues can be solved over
the phone or by email.
2. If a product needs to be sent, a RMA number will be given to authorize
the return of the product and for future reference.
3. The original receipt or a copy must be sent along with the package.
4. The RMA number must be written on the outside of the package and
sent to:
CANADA UNITED STATE
GG Telecom GG Telecom
120 J.Aurèle-Roux 1825 E Army Post Rd,
Victoriaville, QC Des Moines, IA 50320
G6T 0N5
The customer is liable for loss or damage to the product that may occur
during the shipping to GG Telecom. We recommend the use of a traceable
method of shipping to ensure protection.
WWW.SPYPOINT.COM
Sit back, relax & know you’re covered
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