21
Troubleshooting
Should you encounter some problems with this STB, please check the table
Below
Tips: If you referred to this troubleshooting guide, but it did not resolve the
problem you encountered. Please contact the local dealer or technical
support, do not open the machine, because that is very dangerous to you or
to the machine.
Fault Phenomenon probably reasons Resolve
Power on, but no
display on screen
Please carefully check the
power plug, to see if it is
plugged in to the power
outlet. Has power been
interrupted?
Ensure the power plug is inserted
into the power outlet correctly.
Is the aerial installed
correctly?
Reinstall the aerial and calibrate it
LNB input is not connect Connect the LNB
The transmission has
been interrupted.
Attempt again until the signal
returns
The sky wave disturbs the
device
Attempt again later
Power on this
STB, then that
screen displays
”No signal”
The program setup is
incorrect
Set the proper
parameters of received
program in the system
settings menu
STB plays a strange
sound
Due to the channel
containing more audio
tracks or audio languages
User can use the “Audio” button
on the RCU to select the correct
audio track or audio languages
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