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PART 1 • English
A.1 TROUBLESHOOTING
There may be various reasons for abnormal operation of the receiver. Please check the receiver according
to the procedures shown below. If the receiver does not work properly after checking it, please contact
your local Service line or STRONG dealer. Alternatively you can send a support mail via our website: www.
strong.tv. NEVER open or disassemble your receiver. This may cause a dangerous situation and will void
the warranty.
Problem Possible cause What to do
IR sensor light not lit Mains lead unplugged/multipoint
connector switched off
Mains fuse blown
Bad connection of IR sensor plug
Check mains lead /switch
multipoint connector on
Check fuse
Check connection
No signal found Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Active antenna requires to switch
ON antenna power/external feed
Check aerial lead
Check aerial
Check with dealer
Switch receiver’s Antenna
Power ON/ connect external
feed
No picture or sound on
TV/VCR**
Scart/ AV* is not selected on
your TV
TV or VCR are not connected to
main
Switch to correct TV input
Check mains lead
Scrambled channel
message
Channel is scrambled Select alternative channel
No response to remote
control
Receiver off
Handset not aimed correctly
IR sensor obstructed
Hand set batteries exhausted
Plug in and turn on plug
Aim handset at IR sensor
Check for obstructions
Replace handset batteries
Forgotten channel lock
code
Re-install channels to cancel
channel lock
Forgotten menu lock
code
Contact local Service Hotline
or send email to our Support
via www.strong.tv
After moving the receiver
to another room you are
no longer able to receive
digital reception
The aerial feed former new point may
come through a distribution system
which may reduce the digital signal
now received by the box.
Try a direct feed from the
antenna
The receiver switches off
automatically.
Auto Standby function enabled. Disable auto standby. See
section 5.3.8 for details.
The USB storage device is
not working properly.
Wrong formatted. Format USB device by receiver in
menu Media+>Disk Format.
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