Sunbeam EM6910 - Espresso Machine Troubleshooting; Steam and Heating Faults

EM6910 Café Series Espresso Machine Issue: A Page 26 of 48
EM6910 Troubleshooting Guide – Part A
PROBLEM
POSSIBLE DIAGNOSIS
ACTION TO TAKE
Poor/No
steam
Water tank empty
Refill water tank
Water tank not sitting properly
Push in the water tank ensuring gauge
is aligned to the front panel.
Steam nozzle
partially/fullyblocked.
Use pin to unblock steam nozzle.
Remove and clean the steam nozzle.
Blocked hose/brass
piping/thermoblock
Unblock or replace blocked part.
Internal leaking (hose, piping,
pump)
(see separate guide on leaking problem)
Steam micro switch damaged
or disconnected from PCB
Replace micro switch or reconnect to
PCB
Damaged steam pump.
Replace steam pump
PCB unable to energize
steam pump
Replace faulty PCB
Wet steam
Steam pump pumping too
much water into thermoblock.
Replace steam pump with slower pump
rate
Steam thermoblock unable to
heat up to specified
temperature
Replace steam thermoblock
Leaking from
handle
Worn out handle
Replace damage part
Damaged filter
Replace damage part
Broken/damaged seal
Replace group head seal
Loose thermoblock screws
Tighten screws (remove top casting
before you can tighten)
Damaged handle retainer
(collar)
Replace handle retainer (collar)
Power
flashing red
Thermistor disconnected from
PCB
Reconnect thermistor
Thermoblock did not reach
specified temperature within
specified time
Replace PCB (Software issue)
Thermistor unable to read
correct temperature
Replace thermistor
No water
coming out
Water tank empty
Refill water tank