31
ⒸCopyright 2007 Suprema Inc.
Troubleshooting
Fingerprint can not be read well or it takes too long.
Check whether a finger or fingerprint sensor is stained with sweat, water, or dust
Retry after wiping off finger and fingerprint sensor with dry towel.
If a fingerprint is way too dry, blow on the finger and retry.
Fingerprint is entered but authorization keeps failing.
Check whether the user is restricted by door zone or time zone.
Inquire of administrator whether the enrolled fingerprint has been deleted frin the device for some
reason.
Authorized but door is not opened.
Check whether the time is set as lock time.
Check whether an antipass back mode is in use. In antipass back mode, only who entered can exit.
Device doesn’t operate though power is connected.
Check whether a device and a bracket is well connected to each other. If not, a tamper switch is
activated and the device doesn’t work.
To Next Page
Loading...
