User guide Troubleshooting
123
Paper jam. ` Eliminate the paper jam detec-
ted by the paper motion sensor.
For the procedure, see Paper
jam (fanfold paper), (page 119)
or Paper jam (single sheets)
,
(page 120).
Top cover is open. ` Close the top cover.
Internal hardware error. ` Try switching off and on.
` Check if changes to options
have been previously carried
out.
` Note down the display messa-
ge. Contact your dealer.
Transmission error from computer
to printer via the optional serial
interface.
` Compare the interface configu-
ration of your printer with the
settings of your computer (pro-
tocol), see Interfaces
,
(page 165).
` Check the cable, if necessary
replace it.
` The cable exceeds the maxi-
mum allowed length, see Inter-
face specifications, (page 135).
Transmission error (serial inter-
face).
` Compare the format setting of
your printer with the setting of
your computer.
` Check the permissible cable
length, see Interface specificati-
ons, (page 135).
` See parity error.
Message Possible cause Corrective action
Paper Jam
Cover open
Hardware Alarm
Parity Error
Frame Error
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