General Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
1. No product is being dispensed. Low on mix. The MIX OUT light is on. Add mix to the mix hopper
The power switch is in the OFF Place the power switch to the ON
position. position and press the AUTO keypad .
Beater motor is out on reset. Allow the beater motor to cool. Place
the power switch to the OFF position.
Press the reset button firmly. Place the
power switch to the ON position an d
press the WASH keypad. Open the
side access panel and observe that
the drive shaft is turning CLOCKWI E S
as viewed from the front of the unit.
Press the AUTO eypad to return to k
the AUTO mode.
Air/mix pump is incorrec assembled tly Follow assembly procedures carefully.
or improperly lubricated.
Missing or incorrectly installed spring Replace or correctly install the spr g in
and poppet in air/mix pump. and poppet on the mix inlet fitting.
The mix pump ball crank is broke . n Replace the component.
The pump motor is not activated. Push the reset button. The draw valve
must be fully aised to activate the r
pump motor.
Incorrect usage of the mix feed tube Follow the correct feed tube
(gravity style freezers). procedures and use of the air orific . e
2. The product is too thick. Insufficient mix in the freezing cylinder. Check the air/mix pump assem y. bl
The mix inlet tube ust be fully m
submerged in mix.
Improper priming procedures. Drain the freezing cylinder and
re-prime the unit.
The air/mix ump is incorrectly p Follow assembly procedures carefully.
assembled.
The viscosity control is set too cold. Adjust the viscosity.
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