PROBLEM PROBABLE CAUSE REMEDY
11. Freezing cylinder walls are Missing or worn front bearing. Install or replace the front bearing.
scored. Broken beater pins (pump style Replace the beater assembly. When
freezers, only). installing scraper blades, be sure they
are properly attached over the pins.
The beater assembly is bent. The beater assembly must be
replaced.
The gear box is out of alignment. Re-align the gear box.
12. The pump will not operate in the The pump motor is not activated. Push the reset button.
PUMP mode.
The membrane switch is defective. Replace the switch.
13. The unit will not run when in the The unit is unplugged. Plug into wall receptacle.
AUTO mode. The beater motor is out on reset. Allow the beater motor to cool. Place
the power switch to the OFF position.
Press the reset button firmly. Place the
power switch to the ON position, and
press the WASH keypad. Open the
side access panel and observe that
the drive shaft is turning clockwise as
viewed from the front of the unit. Press
the AUTO keypad to return to the
AUTO mode.
Note: Do not use metal objects to
press the reset button.
The circuit breaker is off, or the fuse is Turn the breaker on, or replace the
blown. fuse.
Low on mix. The MIX OUT light is on. Add mix to the mix hopper and press
the AUTO keypad.
The water is turned off, on water Turn the water on.
cooled units.
14. Product is not feeding into the The mix inlet hole is frozen up. The hopper temperature needs
freezing cylinder.
adjustment.
Incorrect usage of the mix feed tube Follow the correct feed tube
(gravity style freezers). procedures and use of the air orifice.
15. Product is "popping" when drawn. The draw rate is set too fast. The draw rate should be set at 5 -
7-1/2 oz. of product per 10 seconds.
The pump is assembled incorrectly. Assemble and lubricate according to
instructions in the Operator's manual.
16. The MIX LOW and MIX OUT There is milkstone build-up in the Clean the hoppers thoroughly.
probes are not functioning. hopper.
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