Telstra 13350 - Troubleshooting and Support; Troubleshooting Common Phone Issues

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My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure you plug the battery connector securely into the cordless
handset.
Make sure you plug the telephone line cord securely and rmly into the
telephone base and the telephone wall jack.
Charge the battery in the cordless handset for at least 11 hours. For
optimum daily performance, return the cordless handset to the handset
charger when not in use.
Charge the pendant for at least 3 hours. For optimum daily performance,
return the pendant to the pendant charger when not in use. (For pendant
mode only)
Make sure you turn the pendant on before use.
If the battery is completely depleted, charge the handset or the pendant
for at least 30 minutes before use.
Reset the telephone base. Unplug the electrical power. Remove the
handset battery. Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset, pendant and telephone
base to reset.
You may need to purchase a new handset battery.
I cannot get a dial tone.
Try all the suggestions above.
Move the cordless handset or the pendant closer to the telephone base.
You may have moved out of range.
If the previous suggestions do not work, disconnect the telephone base
from the telephone jack and connect to a different phone. If there is no
dial tone on that phone either, the problem is in your wiring or telephone
service. Contact your telephone service provider.
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HELP