Telstra T-BOX - PROBLEM SOLVING; Remote Control Pairing and Connectivity Issues

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PROBLEM
SOLVING
Unless you’ve come here out of curiosity, you must be having some trouble with
your T-Box
®
. So hopefully we can get you back on track fairly quickly. We have
selected the most commonly asked questions and provided troubleshooting
advice below. Problem areas include:
•Troublewithusingyourremotecontrol
•T-Boxfreezing
•T-Boxpowerissues
•TroublewithBigPond
®
Movies
•Troublewithyouraccount
•TroublewithregisteringyourT-Box
•Troublewithharddrivechecks
•Troublewithyourinternetconnection
•Troublewiththeprogramguide
•Troublewithfree-to-airchannelreception
•TroublewithMulti-record
•Troublewithrecording
•Troublewithyourpicture
•TroublewithFoxtelonT-Box
•TroublewithBigPondTV
If you’re still having trouble after you’ve tried everything here – we feel your pain!
Please give us a call on 13 2200 and we’ll try to work through the issue with you.
TROUBLE WITH YOUR REMOTE CONTROL PAIRING AND CONNECTIVITY
My T-Box has stopped responding to the remote control
 RestartyourT-Boxandseeifitresolvestheproblem(refertotheinstructionson
 restartingyourT-Box).
 Ifnot,checkiftheLEDonthefrontoftheT-Boxasheswhenabuttonontheremote
 ispressed.Ifitdoesn’tash,mostlikelyit’ssomethingtodowithyourremote.
 Youcantryremovingthebatteryandre-insertingit.Howeveritmaybetheremote
 control’sbatteryisatandyou’llneedtoreplaceit.Pleaseensureyoureplacewith
 round3VCR2032battery/batteries.(Becarefulwhengettingreplacementbatteries
– there are multiple types of round batteries available at retailers that look similar
 totheCR2032battery).
IftheT-BoxLEDdoesnotash,itcouldalsobethatyourremoteisnotcorrectlypaired
to your T-Box. If you are having trouble pairing your remote go to the next question.